TABLE OF CONTENTS
1 INTRODUCTION 81
1.1 OBJECTIVES OF THE STUDY 81
1.2 MARKET DEFINITION 81
1.3 OVERVIEW OF THE GLOBAL WORKFORCE MANAGEMENT MARKET 81
1.4 CURRENCY AND PRICING 83
1.5 LIMITATIONS 83
1.6 MARKETS COVERED 84
2 MARKET SEGMENTATION 90
2.1 MARKETS COVERED 90
2.2 YEARS CONSIDERED FOR THE STUDY 91
2.3 GEOGRAPHIC SCOPE 92
2.4 DBMR TRIPOD DATA VALIDATION MODEL 93
2.5 PRIMARY INTERVIEWS WITH KEY OPINION LEADERS 96
2.6 DBMR MARKET POSITION GRID 97
2.7 VENDOR SHARE ANALYSIS 99
2.8 MARKET END-USER COVERAGE GRID 100
2.9 MULTIVARIATE MODELLING 101
2.10 OFFERING TIMELINE CURVE 101
2.11 SECONDARY SOURCES 102
2.12 ASSUMPTIONS 102
3 EXECUTIVE SUMMARY 103
4 PREMIUM INSIGHTS 108
4.1 PORTER'S ANALYSIS 109
4.2 REGULATORY FRAMEWORK 110
4.3 TECHNOLOGICAL TRENDS 111
4.4 PATENT ANALYSIS 113
4.5 CASE STUDY 114
4.6 VALUE CHAIN ANALYSIS 115
4.7 COMPANY COMPARATIVE ANALYSIS 117
4.7.1 UKG INC.: 117
4.7.2 SAP SE: 117
4.7.3 WORKDAY, INC.: 117
4.7.4 ADP, INC.: 118
5 MARKET OVERVIEW 119
5.1 DRIVERS 121
5.1.1 GROWING ADOPTION OF THE INTERNET OF THINGS (IOT) AND CLOUD-BASED WORKFORCE MANAGEMENT SOLUTIONS 121
5.1.2 INCREASING PENETRATION OF ANALYTICAL SOLUTIONS AND CONNECTED DEVICES APPLICATIONS 122
5.1.3 NEED FOR REDUCTION OF EXPENSES RELATED TO HUMAN RESOURCE 122
5.2 RESTRAINTS 123
5.2.1 LACK OF AWARENESS ABOUT WORKFORCE MANAGEMENT TOOLS 123
5.2.2 COMPLEXITIES IN THE INTEGRATION OF DIFFERENT WORKFORCE MANAGEMENT TOOLS 124
5.3 OPPORTUNITIES 124
5.3.1 DIGITALIZATION OF BUSINESS OPERATIONS 124
5.3.2 INCREASE IN DEMAND FOR FLEXIBLE MANAGEMENT RESOURCES 125
5.3.3 UPSURGE IN THE ADOPTION OF ARTIFICIAL INTELLIGENCE IN BUSINESS OPERATIONS 126
5.4 CHALLENGES 127
5.4.1 HIGH COST ASSOCIATED WITH THE PURCHASE AND DEPLOYMENT OF WORKFORCE MANAGEMENT SOLUTIONS 127
5.4.2 RISING NEED FOR REGULAR DATA MONITORING AND DATA INPUT SYSTEMS IN THE WORKFORCE 128
6 GLOBAL WORKFORCE MANAGEMENT MARKET, BY OFFERING 130
6.1 OVERVIEW 131
6.2 SOLUTIONS 132
6.2.1 TIME AND ATTENDANCE MANAGEMENT 133
6.2.2 LEAVE AND ABSENCE MANAGEMENT 133
6.2.3 PLANNING AND SCHEDULING (SCHEDULING OPTIMIZATION) 133
6.2.4 WORKFORCE SCHEDULING 133
6.2.5 WORKFORCE ANALYTICS 133
6.2.6 BUDGETING AND FORECASTING 134
6.2.7 TASK MANAGEMENT 134
6.2.8 FATIGUE MANAGEMENT 134
6.2.9 OTHERS 134
6.3 SERVICES 134
6.3.1 CONSULTING 135
6.3.2 IMPLEMENTATION 135
6.3.3 TRAINING, SUPPORT AND MAINTENANCE 135
7 GLOBAL WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE 136
7.1 OVERVIEW 137
7.2 LARGE ENTERPRISE 138
7.3 SMALL & MEDIUM ENTERPRISES 139
8 GLOBAL WORKFORCE MANAGEMENT MARKET, BY OPERATING SYSTEMS 140
8.1 OVERVIEW 141
8.2 WINDOWS 142
8.3 ANDROID 143
8.4 IOS 143
8.5 LINUX 144
8.6 OTHERS 144
9 GLOBAL WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 145
9.1 OVERVIEW 146
9.2 CLOUD 147
9.3 ON-PREMISES 148
10 GLOBAL WORKFORCE MANAGEMENT MARKET, BY END-USER 149
10.1 OVERVIEW 150
10.2 BANKING, FINANCIAL SERVICES AND INSURANCE 151
10.2.1 SOLUTIONS 152
10.2.1.1 TIME AND ATTENDANCE MANAGEMENT 152
10.2.1.2 LEAVE AND ABSENCE MANAGEMENT 153
10.2.1.3 PLANNING AND SCHEDULING (SCHEDULING OPTIMIZATION) 153
10.2.1.4 WORKFORCE SCHEDULING 153
10.2.1.5 WORKFORCE ANALYTICS 153
10.2.1.6 BUDGETING AND FORECASTING 153
10.2.1.7 TASK MANAGEMENT 153
10.2.1.8 FATIGUE MANAGEMENT 153
10.2.1.9 OTHERS 153
10.2.2 SERVICES 154
10.2.2.1 CONSULTING 154
10.2.2.2 IMPLEMENTATION 154
10.2.2.3 TRAINING, SUPPORT AND MAINTENANCE 154
10.3 AUTOMOTIVE 155
10.3.1 SOLUTIONS 155
10.3.1.1 TIME AND ATTENDANCE MANAGEMENT 156
10.3.1.2 LEAVE AND ABSENCE MANAGEMENT 156
10.3.1.3 PLANNING AND SCHEDULING (SCHEDULING OPTIMIZATION) 156
10.3.1.4 WORKFORCE SCHEDULING 156
10.3.1.5 WORKFORCE ANALYTICS 156
10.3.1.6 BUDGETING AND FORECASTING 157
10.3.1.7 TASK MANAGEMENT 157
10.3.1.8 FATIGUE MANAGEMENT 157
10.3.1.9 OTHERS 157
10.3.2 SERVICES 157
10.3.2.1 CONSULTING 157
10.3.2.2 IMPLEMENTATION 158
10.3.2.3 TRAINING, SUPPORT AND MAINTENANCE 158
10.4 TELECOM AND IT 158
10.4.1 SOLUTIONS 159
10.4.1.1 TIME AND ATTENDANCE MANAGEMENT 159
10.4.1.2 LEAVE AND ABSENCE MANAGEMENT 159
10.4.1.3 PLANNING AND SCHEDULING (SCHEDULING OPTIMIZATION) 159
10.4.1.4 WORKFORCE SCHEDULING 160
10.4.1.5 WORKFORCE ANALYTICS 160
10.4.1.6 BUDGETING AND FORECASTING 160
10.4.1.7 TASK MANAGEMENT 160
10.4.1.8 FATIGUE MANAGEMENT 160
10.4.1.9 OTHERS 160
10.4.2 SERVICES 160
10.4.2.1 CONSULTING 161
10.4.2.2 IMPLEMENTATION 161
10.4.2.3 TRAINING, SUPPORT AND MAINTENANCE 161
10.5 MANUFACTURING 161
10.5.1 SOLUTIONS 162
10.5.1.1 TIME AND ATTENDANCE MANAGEMENT 162
10.5.1.2 LEAVE AND ABSENCE MANAGEMENT 162
10.5.1.3 PLANNING AND SCHEDULING (SCHEDULING OPTIMIZATION) 162
10.5.1.4 WORKFORCE SCHEDULING 162
10.5.1.5 WORKFORCE ANALYTICS 163
10.5.1.6 BUDGETING AND FORECASTING 163
10.5.1.7 TASK MANAGEMENT 163
10.5.1.8 FATIGUE MANAGEMENT 163
10.5.1.9 OTHERS 163
10.5.2 SERVICES 163
10.5.2.1 CONSULTING 164
10.5.2.2 IMPLEMENTATION 164
10.5.2.3 TRAINING, SUPPORT AND MAINTENANCE 164
10.6 HEALTHCARE 164
10.6.1 SOLUTIONS 165
10.6.1.1 TIME AND ATTENDANCE MANAGEMENT 165
10.6.1.2 LEAVE AND ABSENCE MANAGEMENT 165
10.6.1.3 PLANNING AND SCHEDULING (SCHEDULING OPTIMIZATION) 165
10.6.1.4 WORKFORCE SCHEDULING 166
10.6.1.5 WORKFORCE ANALYTICS 166
10.6.1.6 BUDGETING AND FORECASTING 166
10.6.1.7 TASK MANAGEMENT 166
10.6.1.8 FATIGUE MANAGEMENT 166
10.6.1.9 OTHERS 166
10.6.2 SERVICES 166
10.6.2.1 CONSULTING 167
10.6.2.2 IMPLEMENTATION 167
10.6.2.3 TRAINING, SUPPORT AND MAINTENANCE 167
10.7 DEFENSE AND GOVERNMENT 167
10.7.1 SOLUTIONS 168
10.7.1.1 TIME AND ATTENDANCE MANAGEMENT 168
10.7.1.2 LEAVE AND ABSENCE MANAGEMENT 168
10.7.1.3 PLANNING AND SCHEDULING (SCHEDULING OPTIMIZATION) 168
10.7.1.4 WORKFORCE SCHEDULING 169
10.7.1.5 WORKFORCE ANALYTICS 169
10.7.1.6 BUDGETING AND FORECASTING 169
10.7.1.7 TASK MANAGEMENT 169
10.7.1.8 FATIGUE MANAGEMENT 169
10.7.1.9 OTHERS 169
10.7.2 SERVICES 169
10.7.2.1 CONSULTING 170
10.7.2.2 IMPLEMENTATION 170
10.7.2.3 TRAINING, SUPPORT AND MAINTENANCE 170
10.8 TRANSPORTATION AND LOGISTICS 170
10.8.1 SOLUTIONS 171
10.8.1.1 TIME AND ATTENDANCE MANAGEMENT 171
10.8.1.2 LEAVE AND ABSENCE MANAGEMENT 171
10.8.1.3 PLANNING AND SCHEDULING (SCHEDULING OPTIMIZATION) 171
10.8.1.4 WORKFORCE SCHEDULING 172
10.8.1.5 WORKFORCE ANALYTICS 172
10.8.1.6 BUDGETING AND FORECASTING 172
10.8.1.7 TASK MANAGEMENT 172
10.8.1.8 FATIGUE MANAGEMENT 172
10.8.1.9 OTHERS 172
10.8.2 SERVICES 172
10.8.2.1 CONSULTING 173
10.8.2.2 IMPLEMENTATION 173
10.8.2.3 TRAINING, SUPPORT AND MAINTENANCE 173
10.9 CONSUMER GOODS AND RETAIL 173
10.9.1 SOLUTIONS 174
10.9.1.1 TIME AND ATTENDANCE MANAGEMENT 174
10.9.1.2 LEAVE AND ABSENCE MANAGEMENT 174
10.9.1.3 PLANNING AND SCHEDULING (SCHEDULING OPTIMIZATION) 174
10.9.1.4 WORKFORCE SCHEDULING 175
10.9.1.5 WORKFORCE ANALYTICS 175
10.9.1.6 BUDGETING AND FORECASTING 175
10.9.1.7 TASK MANAGEMENT 175
10.9.1.8 FATIGUE MANAGEMENT 175
10.9.1.9 OTHERS 175
10.9.2 SERVICES 175
10.9.2.1 CONSULTING 176
10.9.2.2 IMPLEMENTATION 176
10.9.2.3 TRAINING, SUPPORT AND MAINTENANCE 176
10.10 ENERGY AND UTILITIES SOLUTIONS 176
10.10.1 SOLUTIONS 177
10.10.1.1 TIME AND ATTENDANCE MANAGEMENT 177
10.10.1.2 LEAVE AND ABSENCE MANAGEMENT 177
10.10.1.3 PLANNING AND SCHEDULING (SCHEDULING OPTIMIZATION) 177
10.10.1.4 WORKFORCE SCHEDULING 178
10.10.1.5 WORKFORCE ANALYTICS 178
10.10.1.6 BUDGETING AND FORECASTING 178
10.10.1.7 TASK MANAGEMENT 178
10.10.1.8 FATIGUE MANAGEMENT 178
10.10.1.9 OTHERS 178
10.10.2 SERVICES 178
10.10.2.1 CONSULTING 179
10.10.2.2 IMPLEMENTATION 179
10.10.2.3 TRAINING, SUPPORT AND MAINTENANCE 179
10.11 OTHERS 179
11 GLOBAL WORKFORCE MANAGEMENT MARKET, BY REGION 180
11.1 OVERVIEW 181
11.2 NORTH AMERICA 186
11.2.1 U.S. 201
11.2.2 CANADA 213
11.2.3 MEXICO 225
11.3 EUROPE 237
11.3.1 GERMANY 257
11.3.2 U.K. 274
11.3.3 FRANCE 291
11.3.4 ITALY 308
11.3.5 SPAIN 325
11.3.6 RUSSIA 342
11.3.7 NETHERLANDS 359
11.3.8 SWITZERLAND 376
11.3.9 BELGIUM 393
11.3.10 TURKEY 410
11.3.11 HUNGARY 427
11.3.12 AUSTRIA 444
11.3.13 LUXEMBURG 461
11.3.14 REST OF EUROPE 478
11.4 ASIA-PACIFIC 479
11.4.1 CHINA 494
11.4.2 JAPAN 506
11.4.3 SOUTH KOREA 518
11.4.4 INDIA 530
11.4.5 AUSTRALIA & NEW ZEALAND 542
11.4.6 SINGAPORE 554
11.4.7 THAILAND 566
11.4.8 INDONESIA 578
11.4.9 MALAYSIA 590
11.4.10 PHILIPPINES 602
11.4.11 REST OF ASIA-PACIFIC 614

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