NA Telecom Managed Services Market - Industry Trends and Forecast to 2029
- Published Date: 2022-12-31
- Report ID: 144134
- Pages: 225
-
Format:
Short Description
North America Telecom Managed Services Market, By Type (Managed Data Center Services, Managed Network Services, Managed Communication and Collaboration Services, Managed Security Services, Managed Mobility Services, and Others), Managed Information Service (MIS) (Business Process Management, Managed Operational Support Systems/Business Support Systems, Project & Portfolio Management, and Others), Deployment Model (On-Premise and Cloud), Organization Size (Large Enterprises and Small and Medium Enterprises (SMES)), Country (U.S., Canada, and Mexico) Industry Trends and Forecast to 2029
Market Definition:
A managed service is the task handled by a third party, frequently in the context of the business it services. Managed services are used to cut expenses, enhance service quality, or free up internal teams to work on duties that are unique to the specific company, and it is a means to delegate general chores to a specialist. A managed service provider is a business that offers these services. A managed services provider is often an IT services provider that manages and assumes responsibility for providing a defined set of services to its clients.
Telecom managed services enable organizations to reduce their costs in business operations, which allows them to concentrate more on essential business exercises and fundamental techniques, cut down dangers related to business operations, and upgrade operational effectiveness and precision.
Market Segmentation:
The North America telecom managed services market is segmented based on type, managed information service (MIS), deployment model, and organization size.
On the basis of type, the North America telecom managed services market is segmented into managed data center services, managed network services, managed communication and collaboration services, managed security services, managed mobility services, and others
On the basis of managed information service (MIS), the North America telecom managed services market is segmented into business process management, managed operational support systems/business support systems, project & portfolio management, and others
On the basis of deployment model, the North America telecom managed services market has been segmented into on-premise and cloud
On the basis of organization size, the North America telecom managed services market is segmented into large enterprises and small and medium enterprises (SMES)
Market Players
Some of the key market players in the North America telecom managed services market are listed below:
FUJITSU
DXC Technology Company
IBM Corporation
Cognizant
Wipro Limited
Capgemini
Accenture
Tata Consultancy Services Limited
HCL Technologies Limited
NTT DATA Corporation
Verizon
Cisco Systems, Inc.
ZTE Corporation
Huawei Technologies Co., Ltd.
Telefonaktiebolaget LM Ericsson
AT&T Intellectual Property
Nokia Corporation
Lumen Technologies
RACKSPACE TECHNOLOGY, INC.
Comarch SA
Tech Mahindra Limited
Infosys Limited
GTT Communications, Inc.
BT
Unisys
TABLE OF CONTENTS
1 INTRODUCTION 33
1.1 OBJECTIVES OF THE STUDY 33
1.2 MARKET DEFINITION 33
1.3 OVERVIEW OF NORTH AMERICA TELECOM MANAGED SERVICES MARKET 33
1.4 CURRENCY AND PRICING 35
1.5 LIMITATIONS 35
1.6 MARKETS COVERED 36
2 MARKET SEGMENTATION 39
2.1 MARKETS COVERED 39
2.2 GEOGRAPHICAL SCOPE 40
2.3 YEARS CONSIDERED FOR THE STUDY 41
2.4 DBMR TRIPOD DATA VALIDATION MODEL 42
2.5 PRIMARY INTERVIEWS WITH KEY OPINION LEADERS 45
2.6 DBMR MARKET POSITION GRID 46
2.7 VENDOR SHARE ANALYSIS 48
2.8 MULTIVARIATE MODELING 49
2.9 TYPE TIMELINE CURVE 49
2.10 SECONDARY SOURCES 50
2.11 ASSUMPTIONS 50
3 EXECUTIVE SUMMARY 51
4 PREMIUM INSIGHTS 54
4.1 REGULATORY FRAMEWORK 56
4.1.1 REGULATIONS FOR U.S. 56
4.1.2 REGULATIONS FOR U.K. 57
4.1.3 REGULATIONS FOR SPAIN 57
4.1.4 REGULATIONS FOR NETHERLANDS 58
4.1.5 REGULATIONS FOR JAPAN 58
4.2 PESTEL ANALYSIS 59
4.2.1 POLITICAL FACTORS: 59
4.2.2 ECONOMIC FACTORS: 59
4.2.3 SOCIAL FACTORS: 59
4.2.4 TECHNOLOGICAL FACTORS: 60
4.2.5 ENVIRONMENTAL FACTORS: 60
4.2.6 LEGAL FACTORS: 60
4.3 PORTERS MODEL 61
4.4 TECHNOLOGICAL ANALYSIS 61
4.4.1 BIG DATA AND ANALYTICS 61
4.4.2 CLOUD COMPUTING 62
4.4.3 ARTIFICIAL INTELLIGENCE 62
4.4.4 MACHINE LEARNING 63
5 MARKET OVERVIEW 64
5.1 DRIVERS 66
5.1.1 INCREASING NEED FOR BUSINESS AGILITY 66
5.1.2 RISING CUSTOMER FOCUS TOWARDS ENHANCED COST, EFFICIENCY, AND EASY DEPLOYMENT 66
5.1.3 GROWING PREFERENCE FOR CLOUD TECHNOLOGY AND ITS SIGNIFICANCE IN PROCESS AUTOMATION 67
5.1.4 SURGING DEMAND FOR DATA CENTERS 67
5.1.5 HEIGHTENED DEPENDENCY ON CLOUD IDENTITY AND ACCESS MANAGEMENT SOLUTIONS 68
5.1.6 RAPID GROWTH IN DIGITALIZATION ACROSS BUSINESS 69
5.2 RESTRAINT 69
5.2.1 GROWING DATA SECURITY AND PRIVACY CONCERNS 69
5.3 OPPORTUNITIES 70
5.3.1 FOCUS ON MULTI-WORKFLOW SCHEDULING OF BUSINESS 70
5.3.2 EMERGENCE OF DIGITAL TECHNOLOGIES, NAMELY AI, IOT, AND CLOUD COMPUTING 71
5.3.3 GROWING DEMAND FOR DIGITAL SKILLS IN UNDERDEVELOPED ECONOMIES 71
5.3.4 INCREASING GROWTH IN THE TELECOM INDUSTRY 72
5.4 CHALLENGE 72
5.4.1 LACK OF SKILLED WORKFORCE AND HIGH ATTRITION RATE 72
6 NORTH AMERICA TELECOM MANAGED SERVICES MARKET, BY TYPE 73
6.1 OVERVIEW 74
6.2 MANAGED DATA CENTER SERVICES 75
6.2.1 STORAGE MANAGEMENT 76
6.2.2 SERVER MANAGEMENT 76
6.2.3 MANAGED PRINT SERVICES 76
6.2.4 OTHERS 76
6.3 MANAGED NETWORK SERVICES 76
6.3.1 MANAGED WIDE AREA NETWORK 77
6.3.2 NETWORK MONITORING 77
6.3.3 MANAGED NETWORK SECURITY 77
6.3.4 MANAGED LOCAL AREA NETWORK 78
6.3.5 MANAGED WIRELESS FIDELITY 78
6.3.6 MANAGED VIRTUAL PRIVATE NETWORK 78
6.4 MANAGED COMMUNICATION AND COLLABORATION SERVICES 78
6.4.1 MANAGED VOICE OVER INTERNET PROTOCOL (VOIP) 79
6.4.2 MANAGED UNIFIED COMMUNICATION AS A SERVICE (UCAAS) 79
6.4.3 OTHERS 79
6.5 MANAGED SECURITY SERVICES 79
6.5.1 MANAGED IDENTITY AND ACCESS MANAGEMENT 80
6.5.2 MANAGED FIREWALL 81
6.5.3 MANAGED ANTIVIRUS/ANTIMALWARE 81
6.5.4 MANAGED INTRUSION DETECTION SYSTEMS/INTRUSION PREVENTION SYSTEMS 81
6.5.5 MANAGED VULNERABILITY MANAGEMENT 81
6.5.6 MANAGED UNIFIED THREAT MANAGEMENT 81
6.5.7 MANAGED RISK AND COMPLIANCE MANAGEMENT 81
6.5.8 MANAGED ENCRYPTION 81
6.5.9 MANAGED SECURITY INFORMATION AND EVENT MANAGEMENT 81
6.5.10 OTHERS 81
6.6 MANAGED MOBILITY SERVICES 82
6.6.1 APPLICATION MANAGEMENT 82
6.6.2 DEVICE LIFE CYCLE MANAGEMENT 83
6.7 OTHERS 83
7 NORTH AMERICA TELECOM MANAGED SERVICES MARKET, BY MANAGED INFORMATION SERVICE (MIS) 84
7.1 OVERVIEW 85
7.2 BUSINESS PROCESS MANAGEMENT 86
7.3 MANAGED OPERATIONAL SUPPORT SYSTEMS/BUSINESS SUPPORT SYSTEMS 87
7.4 PROJECT & PORTFOLIO MANAGEMENT 87
7.5 OTHERS 88
8 NORTH AMERICA TELECOM MANAGED SERVICES MARKET, BY DEPLOYMENT MODEL 89
8.1 OVERVIEW 90
8.2 CLOUD 91
8.3 ON-PREMISE 92
9 NORTH AMERICA TELECOM MANAGED SERVICES MARKET, BY ORGANIZATION SIZE 93
9.1 OVERVIEW 94
9.2 LARGE ENTERPRISES 95
9.2.1 CLOUD 96
9.2.2 ON-PREMISE 96
9.3 SMALL AND MEDIUM ENTERPRISES (SMES) 96
9.3.1 CLOUD 97
9.3.2 ON-PREMISE 97
10 NORTH AMERICA TELECOM MANAGED SERVICES MARKET, BY REGION 98
10.1 NORTH AMERICA 99
10.1.1 U.S. 106
10.1.2 CANADA 110
10.1.3 MEXICO 114
11 NORTH AMERICA TELECOM MANAGED SERVICES MARKET: COMPANY LANDSCAPE 118
11.1 COMPANY SHARE ANALYSIS: NORTH AMERICA 118
12 SWOT ANALYSIS 119
13 COMPANY PROFILE 120
13.1 IBM CORPORATION 120
13.1.1 COMPANY SNAPSHOT 120
13.1.2 REVENUE ANALYSIS 120
13.1.3 COMPANY SHARE ANALYSIS 121
13.1.4 SERVICE PORTFOLIO 121
13.1.5 RECENT DEVELOPMENTS 121
13.2 ACCENTURE 123
13.2.1 COMPANY SNAPSHOT 123
13.2.2 REVENUE ANALYSIS 123
13.2.3 COMPANY SHARE ANALYSIS 124
13.2.4 SERVICE PORTFOLIO 124
13.2.5 RECENT DEVELOPMENTS 124
13.3 HUAWEI TECHNOLOGIES CO., LTD. 126
13.3.1 COMPANY SNAPSHOT 126
13.3.2 REVENUE ANALYSIS 126
13.3.3 COMPANY SHARE ANALYSIS 127
13.3.4 PRODUCT PORTFOLIO 127
13.3.5 RECENT DEVELOPMENT 127
13.4 AT&T INTELLECTUAL PROPERTY 128
13.4.1 COMPANY SNAPSHOT 128
13.4.2 REVENUE ANALYSIS 128
13.4.3 COMPANY SHARE ANALYSIS 129
13.4.4 PRODUCT PORTFOLIO 129
13.4.5 RECENT DEVELOPMENT 129
13.5 VERIZON 130
13.5.1 COMPANY SNAPSHOT 130
13.5.2 REVENUE ANALYSIS 130
13.5.3 COMPANY SHARE ANALYSIS 131
13.5.4 PRODUCT PORTFOLIO 131
13.5.5 RECENT DEVELOPMENTS 131
13.6 TELEFONAKTIEBOLAGET LM ERICSSON 132
13.6.1 COMPANY SNAPSHOT 132
13.6.2 REVENUE ANALYSIS 132
13.6.3 PRODUCT PORTFOLIO 133
13.6.4 RECENT DEVELOPMENT 133
13.7 BT 134
13.7.1 COMPANY SNAPSHOT 134
13.7.2 REVENUE ANALYSIS 134
13.7.3 PRODUCT PORTFOLIO 135
13.7.4 RECENT DEVELOPMENT 135
13.8 CAPGEMINI 136
13.8.1 COMPANY SNAPSHOT 136
13.8.2 REVENUE ANALYSIS 136
13.8.3 SERVICE PORTFOLIO 137
13.8.4 RECENT DEVELOPMENTS 137
13.9 CISCO SYSTEMS, INC. 138
13.9.1 COMPANY SNAPSHOT 138
13.9.2 REVENUE ANALYSIS 138
13.9.3 PRODUCT PORTFOLIO 139
13.9.4 RECENT DEVELOPMENTS 139
13.10 COGNIZANT 140
13.10.1 COMPANY SNAPSHOT 140
13.10.2 REVENUE ANALYSIS 140
13.10.3 SERVICE PORTFOLIO 141
13.10.4 RECENT DEVELOPMENTS 141
13.11 COMARCH SA 142
13.11.1 COMPANY SNAPSHOT 142
13.11.2 REVENUE ANALYSIS 142
13.11.3 PRODUCT PORTFOLIO 143
13.11.4 RECENT DEVELOPMENT 143
13.12 DXC TECHNOLOGY COMPANY 144
13.12.1 COMPANY SNAPSHOT 144
13.12.2 REVENUE ANALYSIS 144
13.12.3 SERVICE PORTFOLIO 145
13.12.4 RECENT DEVELOPMENT 145
13.13 FUJITSU 146
13.13.1 COMPANY SNAPSHOT 146
13.13.2 REVENUE ANALYSIS 146
13.13.3 PRODUCT PORTFOLIO 147
13.13.4 RECENT DEVELOPMENT 147
13.14 GTT COMMUNICATIONS, INC. 148
13.14.1 COMPANY SNAPSHOT 148
13.14.2 PRODUCT PORTFOLIO 148
13.14.3 RECENT DEVELOPMENT 148
13.15 HCL TECHNOLOGIES LIMITED 149
13.15.1 COMPANY SNAPSHOT 149
13.15.2 REVENUE ANALYSIS 149
13.15.3 PRODUCT PORTFOLIO 150
13.15.4 RECENT DEVELOPMENT 150
13.16 INFOSYS LIMITED 151
13.16.1 COMPANY SNAPSHOT 151
13.16.2 REVENUE ANALYSIS 151
13.16.3 PRODUCT PORTFOLIO 152
13.16.4 RECENT DEVELOPMENTS 152
13.17 LUMEN TECHNOLOGIES 153
13.17.1 COMPANY SNAPSHOT 153
13.17.2 REVENUE ANALYSIS 153
13.17.3 PRODUCT PORTFOLIO 154
13.17.4 RECENT DEVELOPMENT 154
13.18 NOKIA CORPORATION 155
13.18.1 COMPANY SNAPSHOT 155
13.18.2 REVENUE ANALYSIS 155
13.18.3 PRODUCT PORTFOLIO 156
13.18.4 RECENT DEVELOPMENT 156
13.19 NTT DATA CORPORATION 157
13.19.1 COMPANY SNAPSHOT 157
13.19.2 REVENUE ANALYSIS 157
13.19.3 SERVICES PORTFOLIO 158
13.19.4 RECENT DEVELOPMENT 158
13.20 RACKSPACE TECHNOLOGY, INC. 159
13.20.1 COMPANY SNAPSHOT 159
13.20.2 REVENUE ANALYSIS 160
13.20.3 PRODUCT PORTFOLIO 160
13.20.4 RECENT DEVELOPMENT 160
13.21 TATA CONSULTANCY SERVICES LIMITED 161
13.21.1 COMPANY SNAPSHOT 161
13.21.2 REVENUE ANALYSIS 161
13.21.3 SERVICE PORTFOLIO 162
13.21.4 RECENT DEVELOPMENTS 162
13.22 TECH MAHINDRA LIMITED 163
13.22.1 COMPANY SNAPSHOT 163
13.22.2 REVENUE ANALYSIS 163
13.22.3 PRODUCT PORTFOLIO 164
13.22.4 RECENT DEVELOPMENTS 164
13.23 UNISYS 165
13.23.1 COMPANY SNAPSHOT 165
13.23.2 REVENUE ANALYSIS 165
13.23.3 PRODUCT PORTFOLIO 166
13.23.4 RECENT DEVELOPMENT 166
13.24 WIPRO LIMITED 167
13.24.1 COMPANY SNAPSHOT 167
13.24.2 REVENUE ANALYSIS 167
13.24.3 PRODUCT PORTFOLIO 168
13.24.4 RECENT DEVELOPMENTS 168
13.25 ZTE CORPORATION 170
13.25.1 COMPANY SNAPSHOT 170
13.25.2 REVENUE ANALYSIS 170
13.25.3 PRODUCT PORTFOLIO 171
13.25.4 RECENT DEVELOPMENT 171
14 QUESTIONNAIRE 172
15 RELATED REPORTS 176
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