TABLE OF CONTENTS
1 INTRODUCTION 20
1.1 OBJECTIVES OF THE STUDY 20
1.2 MARKET DEFINITION 20
1.3 OVERVIEW OF NORTH AMERICA SESSION INITIATION PROTOCOL (SIP) TRUNKING SERVICES MARKET 20
1.4 CURRENCY AND PRICING 22
1.5 LIMITATIONS 22
1.6 MARKETS COVERED 22
2 MARKET SEGMENTATION 24
2.1 MARKETS COVERED 24
2.2 GEOGRAPHICAL SCOPE 25
2.3 YEARS CONSIDERED FOR THE STUDY 26
2.4 DBMR TRIPOD DATA VALIDATION MODEL 27
2.5 PRIMARY INTERVIEWS WITH KEY OPINION LEADERS 30
2.6 DBMR MARKET POSITION GRID 31
2.7 VENDOR SHARE ANALYSIS 33
2.8 THE MARKET CHALLENGE MATRIX 34
2.9 MULTIVARIATE MODELING 35
2.10 TYPE TIMELINE CURVE 36
2.11 MARKET APPLICATION COVERAGE GRID 37
2.12 SECONDARY SOURCES 38
2.13 ASSUMPTIONS 38
3 EXECUTIVE SUMMARY 39
4 PREMIUM INSIGHTS 42
4.1 CASE STUDY 44
4.1.1 3CX 44
4.1.2 FUSION CONNECT, INC. 44
4.1.3 BT 44
5 MARKET OVERVIEW 45
5.1 DRIVERS 47
5.1.1 GROW IN FOCUS ON REDUCING OPERATIONAL COST AND IMPROVING ORGANIZATIONAL PERFORMANCE 47
5.1.2 INCREASE IN PENETRATION OF INTERNET SERVICES 47
5.1.3 INCREASE IN DEMAND FOR PROCUREMENT OUTSOURCING SERVICES IN THE RETAIL SECTORS 48
5.1.4 INCREASE IN THE ADOPTION OF CLOUD AND UNIFIED COMMUNICATIONS SOLUTION 48
5.2 RESTRAINTS 48
5.2.1 HIGH COST OF INSTALLATION AND MAINTENANCE 48
5.2.2 CONCERNS OVER SECURITY AND PRIVACY 49
5.3 OPPORTUNITIES 49
5.3.1 INCREASE IN VARIOUS STRATEGIC DECISIONS SUCH AS PARTNERSHIP AND ACQUISITION 49
5.3.2 INCREASE IN INVESTMENTS BY GOVERNMENT AND INVESTORS 50
5.3.3 GROW IN MARKET POTENTIAL FOR SMALL & MEDIUM BUSINESSES 50
5.4 CHALLENGES 51
5.4.1 LACK OF SKILLED WORKFORCE AND TECHNOLOGICAL EXPERTISE 51
5.4.2 REQUIREMENT OF HIGH BANDWIDTH 51
6 NORTH AMERICA SESSION INITIATION PROTOCOL (SIP) TRUNKING SERVICES MARKET, BY TYPE 52
6.1 OVERVIEW 53
6.2 ON PREMISE 54
6.3 HOSTED 55
7 NORTH AMERICA SESSION INITIATION PROTOCOL (SIP) TRUNKING SERVICES MARKET, BY ORGANIZATION SIZE 56
7.1 OVERVIEW 57
7.2 LARGE ENTERPRISES 58
7.3 SMALL & MID-SIZED ENTERPRISES (SMES) 59
8 NORTH AMERICA SESSION INITIATION PROTOCOL (SIP) TRUNKING SERVICES MARKET, BY APPLICATION 60
8.1 OVERVIEW 61
8.2 VOICE 62
8.3 VIDEO 62
8.4 WEB CONFERENCING 63
8.5 STREAMING MEDIA 64
8.6 DESKTOP SHARING 65

9 NORTH AMERICA SESSION INITIATION PROTOCOL (SIP) TRUNKING SERVICES MARKET, BY VERTICAL 66
9.1 OVERVIEW 67
9.2 BANKING FINANCIAL SERVICES AND INSURANCE 68
9.3 TELECOMMUNICATIONS AND IT 69
9.4 CONSUMER GOODS AND RETAIL 69
9.5 MEDIA AND ENTERTAINMENT 70
9.6 HEALTHCARE AND LIFE SCIENCES 71
9.7 GOVERNMENT AND PUBLIC SECTOR 71
9.8 MANUFACTURING 72
9.9 OTHERS 73
10 NORTH AMERICA SESSION INITIATION PROTOCOL (SIP) TRUNKING SERVICES MARKET, BY REGION 74
10.1 NORTH AMERICA 75
10.1.1 U.S. 80
10.1.2 CANADA 82
10.1.3 MEXICO 84
11 NORTH AMERICA SESSION INITIATION PROTOCOL (SIP) TRUNKING SERVICES MARKET: COMPANY LANDSCAPE 86
11.1 COMPANY SHARE ANALYSIS: NORTH AMERICA 86
12 SWOT ANALYSIS 87
13 COMPANY PROFILE 88
13.1 CENTURYLINK 88
13.1.1 COMPANY SNAPSHOT 88
13.1.2 REVENUE ANALYSIS 89
13.1.3 COMPANY SHARE ANALYSSI 89
13.1.4 PRODUCT PORTFOLIO 90
13.1.5 RECENT DEVELOPMENT 91
13.2 BT 92
13.2.1 COMPANY SNAPSHOT 92
13.2.2 REVENUE ANALYSIS 92
13.2.3 COMPANY SHARE ANALYSSI 93
13.2.4 PRODUCT PORTFOLIO 93
13.2.5 RECENT DEVELOPMENTS 93

13.3 8X8, INC. 94
13.3.1 COMPANY SNAPSHOT 94
13.3.2 REVENUE ANALYSIS 94
13.3.3 COMPANY SHARE ANALYSSI 95
13.3.4 PRODUCT PORTFOLIO 95
13.3.5 RECENT DEVELOPMENTS 95
13.4 ORANGE 96
13.4.1 COMPANY SNAPSHOT 96
13.4.2 REVENUE ANALYSIS 96
13.4.3 COMPANY SHARE ANALYSSI 97
13.4.4 PRODUCT PORTFOLIO 97
13.4.5 RECENT DEVELOPMENT 97
13.5 VERIZON 98
13.5.1 COMPANY SNAPSHOT 98
13.5.2 REVENUE ANALYSIS 98
13.5.3 COMPANY SHARE ANALYSSI 99
13.5.4 PRODUCT PORTFOLIO 99
13.5.5 RECENT DEVELOPMENTS 99
13.6 3CX 101
13.6.1 COMPANY SNAPSHOT 101
13.6.2 PRODUCT PORTFOLIO 101
13.6.3 RECENT DEVELOPMENT 101
13.7 COLT TECHNOLOGY SERVICES GROUP LIMITED 102
13.7.1 COMPANY SNAPSHOT 102
13.7.2 PRODUCT PORTFOLIO 102
13.7.3 RECENT DEVELOPMENTS 102
13.8 FUSION CONNECT, INC. 103
13.8.1 COMPANY SNAPSHOT 103
13.8.2 PRODUCT PORTFOLIO 103
13.8.3 RECENT DEVELOPMENT 103
13.9 GTT COMMUNICATIONS, INC. 104
13.9.1 COMPANY SNAPSHOT 104
13.9.2 TECHNOLOGY PORTFOLIO 104
13.9.3 RECENT DEVELOPMENTS 104
13.10 IBM CORPORATION 106
13.10.1 COMPANY SNAPSHOT 106
13.10.2 REVENUE ANALYSIS 106
13.10.3 TECHNOLOGY PORTFOLIO 107
13.10.4 RECENT DEVELOPMENTS 107

13.11 INTELEPEER CLOUD COMMUNICATIONS LLC. 109
13.11.1 COMPANY SNAPSHOT 109
13.11.2 PRODUCT PORTFOLIO 109
13.11.3 RECENT DEVELOPMENT 109
13.12 INTRADO 110
13.12.1 COMPANY SNAPSHOT 110
13.12.2 PRODUCT PORTFOLIO 110
13.12.3 RECENT DEVELOPMENT 110
13.13 MITEL NETWORKS CORP 111
13.13.1 COMPANY SNAPSHOT 111
13.13.2 PRODUCT PORTFOLIO 111
13.13.3 RECENT DEVELOPMENT 111
13.14 NET2PHONE 112
13.14.1 COMPANY SNAPSHOT 112
13.14.2 PRODUCT PORTFOLIO 112
13.14.3 RECENT DEVELOPMENTS 112
13.15 NEXTIVA 113
13.15.1 COMPANY SNAPSHOT 113
13.15.2 PRODUCT PORTFOLIO 113
13.15.3 RECENT DEVELOPMENTS 114
13.16 ROGERS COMMUNICATIONS INC. 115
13.16.1 COMPANY SNAPSHOT 115
13.16.2 REVENUE ANALYSIS 115
13.16.3 PRODUCT PORTFOLIO 116
13.16.4 RECENT DEVELOPMENT 116
13.17 TELSTRA 117
13.17.1 COMPANY SNAPSHOT 117
13.17.2 REVENUE ANALYSIS 117
13.17.3 PRODUCT PORTFOLIO 118
13.17.4 RECENT DEVELOPMENT 118
13.18 TWILIO INC. 119
13.18.1 COMPANY SNAPSHOT 119
13.18.2 REVENUE ANALYSIS 119
13.18.3 PRODUCT PORTFOLIO 120
13.18.4 RECENT DEVELOPMENTS 120
13.19 VONAGE 121
13.19.1 COMPANY SNAPSHOT 121
13.19.2 REVENUE ANALYSIS 121
13.19.3 PRODUCT PORTFOLIO 122
13.19.4 RECENT DEVELOPMENT 122
13.20 VOYANT COMMUNICATIONS 123
13.20.1 COMPANY SNAPSHOT 123
13.20.2 PRODUCT PORTFOLIO 123
13.20.3 RECENT DEVELOPMENT 123
14 QUESTIONNAIRE 124
15 RELATED REPORTS 127

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