TABLE OF CONTENTS
1 INTRODUCTION 125
1.1 OBJECTIVES OF THE STUDY 125
1.2 MARKET DEFINITION 125
1.3 OVERVIEW OF THE NORTH AMERICA FLEET MANAGEMENT MARKET 125
1.4 CURRENCY AND PRICING 128
1.5 LIMITATIONS 128
1.6 MARKETS COVERED 128
2 MARKET SEGMENTATION 140
2.1 MARKETS COVERED 140
2.2 GEOGRAPHICAL SCOPE 141
2.3 YEARS CONSIDERED FOR THE STUDY 142
2.4 DBMR TRIPOD DATA VALIDATION MODEL 143
2.5 PRIMARY INTERVIEWS WITH KEY OPINION LEADERS 146
2.6 DBMR MARKET POSITION GRID 147
2.7 VENDOR SHARE ANALYSIS 148
2.8 MULTIVARIATE MODELING 149
2.9 OFFERING TIMELINE CURVE 150
2.10 MARKET END-USE COVERAGE GRID 151
2.11 SECONDARY SOURCES 152
2.12 ASSUMPTIONS 152
3 EXECUTIVE SUMMARY 153
4 PREMIUM INSIGHTS 157
4.1 PORTERS MODEL 158
4.2 REGULATORY LANDSCAPE 159
4.3 TOP WINNING STRATEGIES 162
4.4 COMPANY CAR POLICY 164
4.4.1 BENEFITS OF CAR POLICY CENTRALIZATION 165
4.4.2 CORPORATE POLICIES ON THE USAGE OF COMPANY CARS 166
4.5 FLEET MANAGEMENT PROFIT ALLOCATION ALONG THE VALUE CHAIN 167
4.6 BRAND COMPARATIVE ANALYSIS 170
4.6.1 TRAXALL 170
4.6.2 LEASEPLAN 170
4.6.3 ENTERPRISE HOLDINGS 170
4.6.4 ELEMENT FLEET MANAGEMENT 170
4.6.5 WHEELS 170
4.7 DISRUPTIVE TECHNOLOGIES 171
5 MARKET OVERVIEW 173
5.1 DRIVERS 175
5.1.1 INCREASE IN DEMAND FOR THE LOGISTICS DUE TO THE E-COMMERCE INDUSTRY 175
5.1.2 RISE IN DEMAND FOR IMPROVEMENT OF CUSTOMER SERVICES 176
5.1.3 RAPID ADOPTION OF FUEL MANAGEMENT SYSTEMS IN FLEETS 176
5.1.4 INCREASE IN DEMAND FOR FULL-SERVICE LEASING 178
5.2 RESTRAINTS 178
5.2.1 LOWER EFFICIENCY IN CONNECTIVITY 178
5.2.2 IMPROPER GUIDANCE FOR ENABLING THE ROUTE 179
5.3 OPPORTUNITIES 179
5.3.1 RISE IN THE DEMAND FOR UTILITY VEHICLES 179
5.3.2 RISE IN THE TREND OF NORTH AMERICAIZATION 180
5.3.3 INCREASING PARTNERSHIP, ACQUISITION, AND COLLABORATION AMONG MARKET PLAYERS 181
5.3.4 INCREASE IN DATA-DRIVEN MODELS IN MOBILITY 182
5.4 CHALLENGES 183
5.4.1 ACCUMULATION OF HUGE DATA VOLUME 183
5.4.2 RISE IN CYBER THREATS 184
6 NORTH AMERICA FLEET MANAGEMENT MARKET, BY COMMUNICATION RANGE 185
6.1 OVERVIEW 186
6.2 SHORT RANGE COMMUNICATION 187
6.3 LONG RANGE COMMUNICATION 187
7 NORTH AMERICA FLEET MANAGEMENT MARKET, BY DEPLOYMENT MODEL 188
7.1 OVERVIEW 189
7.2 ON-PREMISE 190
7.3 CLOUD 190
7.4 HYBRID 191
8 NORTH AMERICA FLEET MANAGEMENT MARKET, BY TECHNOLOGY 192
8.1 OVERVIEW 193
8.2 GNSS 194
8.3 CELLULAR SYSTEMS 195
8.4 LECTRONIC DATA INTERCHANGE (EDI) 195
8.5 REMOTE SENSING 196
8.6 COMPUTATIONAL METHOD & DECISION MAKING 196
8.7 RFID 197
8.8 OTHERS 197
9 NORTH AMERICA FLEET MANAGEMENT MARKET, BY FUNCTIONS 198
9.1 OVERVIEW 199
9.2 ASSET MANAGEMENT 200
9.3 ROUTE MANAGEMENT 201
9.4 FUEL CONSUMPTION 201
9.5 REAL TIME VEHICLE LOCATION 202
9.6 DELIVERY SCHEDULE 202
9.7 ACCIDENT PREVENTION 203
9.8 MOBILE APPS 203
9.9 MONITORING DRIVER BEHAVIOR 204
9.10 VEHICLE MAINTENANCE UPDATES 204
9.11 ELD COMPLIANCE 205
9.12 OTHERS 205
10 NORTH AMERICA FLEET MANAGEMENT MARKET, BY OPERATIONS 206
10.1 OVERVIEW 207
10.2 COMMERCIAL 208
10.3 PRIVATE 208
11 NORTH AMERICA FLEET MANAGEMENT MARKET, BY BUSINESS TYPE 209
11.1 OVERVIEW 210
11.2 LARGE BUSINESS 211
11.2.1 FLORIST & GIFT DELIVERY BUSINESS 212
11.2.2 CATERING & FOOD DELIVERING COMPANY 212
11.2.3 CLEANING SERVICE COMPANY 212
11.2.4 ELECTRICIAN/PLUMBING/HVAC COMPANY 212
11.2.5 LANDSCAPING BUSINESS 212
11.3 SMALL BUSINESS 212
11.3.1 RENTAL CAR/TRUCK COMPANY 213
11.3.2 MOVING COMPANY 213
11.3.3 TAXI COMPANY 213
11.3.4 DELIVERY COMPANY 213
11.3.5 LONG HAUL SEMI-TRUCK COMPANY 213
12 NORTH AMERICA FLEET MANAGEMENT MARKET, BY VEHICLE TYPE 214
12.1 OVERVIEW 215
12.2 INTERNAL COMBUSTION ENGINE 216
12.3 ELECTRIC VEHICLE 216
13 NORTH AMERICA FLEET MANAGEMENT MARKET, BY OFFERING 217
13.1 OVERVIEW 218
13.2 SOLUTIONS 219
13.2.1 ETA PREDICTIONS 220
13.2.1.1 STREAMLINED ROUTES 220
13.2.1.2 DETAILED LOCATION DATA 220
13.2.1.3 BREAKDOWN NOTIFICATION 220
13.2.2 OPERATIONS MANAGEMENT 220
13.2.2.1 FLEET TRACKING & GEO-FENCING 221
13.2.2.2 ROUTING & SCHEDULING 221
13.2.2.3 REAL & IDLE TIME MONITORING 221
13.2.3 PERFORMANCE MANAGEMENT 221
13.2.3.1 DRIVER MANAGEMENT 222
13.2.3.1.1 TRACKING 222
13.2.3.1.2 ROADSIDE/EMERGENCY ASSISTANCE FOR DRIVERS 222
13.2.3.1.3 MONITORING OF MISUSE (HARD BRAKING) 222
13.2.3.2 FLEET MANAGEMENT & TRACKING 222
13.2.3.2.1 REAL TIME ROUTING 223
13.2.3.2.2 SPEED/IDLING REAL TIME FEEDBACK 223
13.2.3.2.3 ENGINE DATA VIA ON-BOARD SENSORS 223
13.2.4 VEHICLE MAINTENANCE & DIAGNOSTICS 223
13.2.5 SAFETY & COMPLIANCE MANAGEMENT 223
13.2.6 RISK MANAGEMENT 223
13.2.7 CONTRACT MANAGEMENT 224
13.2.7.1 FUEL MANAGEMENT 224
13.2.7.2 ACCIDENT MANAGEMENT 224
13.2.7.3 ADMINISTRATIVE COST 224
13.2.7.4 LONG TERM CONTRACT 225
13.2.7.5 SHORT TERM CONTRACT 225
13.3 SERVICES 225
13.3.1 PROFESSIONAL SERVICES 226
13.3.1.1 SUPPORT & MAINTENANCE 226
13.3.1.2 IMPLEMENTATION 226
13.3.1.3 CONSULTING 226
13.3.2 MANAGED SERVICES 226
14 NORTH AMERICA FLEET MANAGEMENT MARKET, BY LEASE TYPE 227
14.1 OVERVIEW 228
14.2 ON-LEASE 229
14.3 WITHOUT LEASE 229
14.3.1 OPEN ENDED 230
14.3.2 CLOSE ENDED 230
15 NORTH AMERICA FLEET MANAGEMENT MARKET, BY HARDWARE 231
15.1 OVERVIEW 232
15.2 GPS TRACKING DEVICES 233
15.3 DASH CAMERAS 234
15.4 BLUETOOTH TRACKING TAGS 234
15.5 DATA LOGGERS 235
15.6 OTHERS 235
16 NORTH AMERICA FLEET MANAGEMENT MARKET, BY FLEET SIZE 236
16.1 OVERVIEW 237
16.2 SMALL FLEETS (1-5 VEHICLES) 238
16.3 MEDIUM FLEETS (5-20 VEHICLES) 239
16.4 LARGE & ENTERPRISE FLEETS (20-50+ VEHICLES) 239
17 NORTH AMERICA FLEET MANAGEMENT MARKET, BY MODE OF TRANSPORT 240
17.1 OVERVIEW 241
17.1.1 AUTOMOTIVE 242
17.1.2 LIGHT DUTY VEHICLE 243
17.1.2.1 PASSENGER CARS 243
17.1.2.2 VANS 243
17.1.3 MEDIUM & HEAVY VEHICLE 243
17.1.3.1 TRUCKS 244
17.1.3.2 TRAILERS 244
17.1.3.3 FORKLIFTS 244
17.1.3.4 SPECIALIST VEHICLES 244
17.1.4 MARINE 244
17.1.5 ROLLING STOCK 245
17.1.6 AIRCRAFT 245
18 NORTH AMERICA FLEET MANAGEMENT MARKET, BY END USER 246
18.1 OVERVIEW 247
18.2 AUTOMOTIVE 248
18.2.1 SOLUTIONS 249
18.2.1.1 ETA PREDICTIONS 249
18.2.1.2 OPERATIONS MANAGEMENT 249
18.2.1.3 PERFORMANCE MANAGEMENT 250
18.2.1.4 VEHICLE MAINTENANCE & DIAGNOSTICS 250
18.2.1.5 SAFETY & COMPLIANCE MANAGEMENT 250
18.2.1.6 RISK MANAGEMENT 250
18.2.1.7 CONTRACT MANAGEMENT 250
18.2.2 SERVICES 250
18.2.2.1 PROFESSIONAL SERVICES 250
18.2.2.2 MANAGED SERVICES 251
18.3 TRANSPORTATION & LOGISTICS 251
18.3.1 SOLUTIONS 251
18.3.1.1 ETA PREDICTIONS 252
18.3.1.2 OPERATIONS MANAGEMENT 252
18.3.1.3 PERFORMANCE MANAGEMENT 252
18.3.1.4 VEHICLE MAINTENANCE & DIAGNOSTICS 252
18.3.1.5 SAFETY & COMPLIANCE MANAGEMENT 252
18.3.1.6 RISK MANAGEMENT 252
18.3.1.7 CONTRACT MANAGEMENT 253
18.3.2 SERVICES 253
18.3.2.1 PROFESSIONAL SERVICES 253
18.3.2.2 MANAGED SERVICES 253
18.4 RETAIL 253
18.4.1 SOLUTIONS 254
18.4.1.1 ETA PREDICTIONS 254
18.4.1.2 OPERATIONS MANAGEMENT 254
18.4.1.3 PERFORMANCE MANAGEMENT 255
18.4.1.4 VEHICLE MAINTENANCE & DIAGNOSTICS 255
18.4.1.5 SAFETY & COMPLIANCE MANAGEMENT 255
18.4.1.6 RISK MANAGEMENT 255
18.4.1.7 CONTRACT MANAGEMENT 255
18.4.2 SERVICES 255
18.4.2.1 PROFESSIONAL SERVICES 255
18.4.2.2 MANAGED SERVICES 256
18.5 MANUFACTURING 256
18.5.1 SOLUTIONS 256
18.5.1.1 ETA PREDICTIONS 257
18.5.1.2 OPERATIONS MANAGEMENT 257
18.5.1.3 PERFORMANCE MANAGEMENT 257
18.5.1.4 VEHICLE MAINTENANCE & DIAGNOSTICS 257
18.5.1.5 SAFETY & COMPLIANCE MANAGEMENT 257
18.5.1.6 RISK MANAGEMENT 257
18.5.1.7 CONTRACT MANAGEMENT 258
18.5.2 SERVICES 258
18.5.2.1 PROFESSIONAL SERVICES 258
18.5.2.2 MANAGED SERVICES 258
18.6 FOOD & BEVERAGES 259
18.6.1 SOLUTIONS 259
18.6.1.1 ETA PREDICTIONS 260
18.6.1.2 OPERATIONS MANAGEMENT 260
18.6.1.3 PERFORMANCE MANAGEMENT 260
18.6.1.4 VEHICLE MAINTENANCE & DIAGNOSTICS 260
18.6.1.5 SAFETY & COMPLIANCE MANAGEMENT 260
18.6.1.6 RISK MANAGEMENT 260
18.6.1.7 CONTRACT MANAGEMENT 261
18.6.2 SERVICES 261
18.6.2.1 PROFESSIONAL SERVICES 261
18.6.2.2 MANAGED SERVICES 261
18.7 ENERGY & UTILITIES 262
18.7.1 SOLUTIONS 263
18.7.1.1 ETA PREDICTIONS 263
18.7.1.2 OPERATIONS MANAGEMENT 263
18.7.1.3 PERFORMANCE MANAGEMENT 263
18.7.1.4 VEHICLE MAINTENANCE & DIAGNOSTICS 263
18.7.1.5 SAFETY & COMPLIANCE MANAGEMENT 264
18.7.1.6 RISK MANAGEMENT 264
18.7.1.7 CONTRACT MANAGEMENT 264
18.7.2 SERVICES 264
18.7.2.1 PROFESSIONAL SERVICES 264
18.7.2.2 MANAGED SERVICES 264

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