na content moderation solutions market

NA Content Moderation Solutions Market - Industry Trends And Forecast To 2033

  • Published Date: 2022-11-22
  • Report ID: 144310
  • Pages: 200
  • Format: prudent report format

Short Description

North America Content Moderation Solution Market, By Offering (Software & Services), Type (Image Moderation, Text Moderation, Video Moderation, Website Moderation, Profile Moderation & Others), Moderation Type (Pre Moderation, Post Moderation, Reactive Moderation, Automated Moderation, Distributed Moderation), Deployment Model (Cloud & On-Premise), Organization Size (Large Enterprises, Small & Medium-Sized Enterprise), End user (Banking, Financial Services & Insurance (BFSI), Government, Healthcare, Packaging & Labelling, IT & Telecommunication, Media & Entertainment, Automotive, Retail & E-Commerce, Energy & Utility & Others), Country (U.S., Canada and Mexico), Market Trends and Forecast to 2029
Market Definition
Screening for improper content that people publish on a platform is the duty of content moderation. The purpose is to protect users from potentially harmful or improper information that might harm the online reputation of the platform on which it is published. Content moderation can be done manually by human moderators who have been told what content should be removed as inappropriate, or it can be done automatically utilizing AI systems. For faster and better outcomes, a combination of manual and automatic content moderation is employed in some circumstances.
The activity of monitoring and applying a pre-determined set of rules and standards to user-generated contributions to assess whether the communication (in this case, a post) is permitted or not is known as content moderation. In other words, when a user submits content to a website, that content will go through a screening procedure (moderation process) to ensure that it complies with the website's rules, is not unlawful, improper, or abusive.
Market Segmentation
North America content moderation solution market is segmented into six notable segments based on the offering, type, moderation type, deployment, enterprise size and end use.
On the basis of offering, the content moderation solution market is segmented into software and services.
On the basis of type, the content moderation solution market is segmented into image moderation, text moderation, video moderation, website moderation, profile moderation and others.
On the basis of moderation type, the content moderation solution market is segmented into pre moderation, post moderation, reactive moderation, automated moderation, distributed moderation.
On the basis of deployment segment, the content moderation solution market is segmented into cloud and on-premise.
On the basis of organization size, the content moderation solution market is segmented into large enterprises, small & medium-sized enterprises.
On the basis of end user segment, the content moderation solution market is segmented into banking, financial services and insurance (BFSI), government, healthcare, packaging and labeling, IT & telecommunication, media and entertainment, automotive, retail & e-commerce, energy and utility and others.
Market Players
The key market players for North America content moderation solution market are listed below:

Microsoft
Google (A Subsidiary of Alphabet Inc.)
IBM Corporation
Webhelp
Clarifai, Inc.
Cogito Tech LLC
Conectys
ICUC.Social.
Lionbridge Technologies, LLC.
Puremoderations team
Everise
Accenture
APPEN LIMITED
Besedo
Alegion
Europe IT Outsourcing Company
LiveWorld Inc.
Smart moderation
Open Access BPO
CyberPurify


TABLE OF CONTENTS
1 INTRODUCTION 46
1.1 OBJECTIVES OF THE STUDY 46
1.2 MARKET DEFINITION 46
1.3 OVERVIEW OF NORTH AMERICA CONTENT MODERATION SOLUTIONS MARKET 46
1.4 CURRENCY AND PRICING 48
1.5 LIMITATIONS 48
1.6 MARKETS COVERED 48
2 MARKET SEGMENTATION 53
2.1 MARKETS COVERED 53
2.2 GEOGRAPHICAL SCOPE 54
2.3 YEARS CONSIDERED FOR THE STUDY 55
2.4 DBMR TRIPOD DATA VALIDATION MODEL 56
2.5 PRIMARY INTERVIEWS WITH KEY OPINION LEADERS 59
2.6 DBMR MARKET POSITION GRID 60
2.7 VENDOR SHARE ANALYSIS 61
2.8 MULTIVARIATE MODELING 62
2.9 COMPONENT TIMELINE CURVE 62
2.10 MARKET END USE COVERAGE GRID 63
2.11 SECONDARY SOURCES 64
2.12 ASSUMPTIONS 64
3 EXECUTIVE SUMMARY 65
4 PREMIUM INSIGHTS 68
4.1 TECHNOLOGY LANDSCAPE 70
4.2 TOP 5 COMPANIES ANALYSIS 71
4.2.1 ACCENTURE 71
4.2.1.1 GEOGRAPHIC ANALYSIS 71
4.2.1.2 MAJOR COMPETITORS 71
4.2.1.3 HEADCOUNT 71
4.2.1.4 GROWTH STRATEGIES 71
4.2.2 CONCENTRIX CORPORATION 72
4.2.2.1 GEOGRAPHIC ANALYSIS 72
4.2.2.2 MAJOR COMPETITORS 72
4.2.2.3 HEADCOUNT 72
4.2.2.4 GROWTH STRATEGIES 72

4.2.3 GENPACT 73
4.2.3.1 GEOGRAPHIC ANALYSIS 73
4.2.3.2 MAJOR COMPETITORS 73
4.2.3.3 HEADCOUNT 73
4.2.3.4 GROWTH STRATEGIES 73
4.2.4 MAJOREL 74
4.2.4.1 GEOGRAPHIC ANALYSIS 74
4.2.4.2 MAJOR COMPETITORS 74
4.2.4.3 HEADCOUNT 74
4.2.4.4 GROWTH STRATEGIES 74
4.2.5 TELEPERFORMANCE 75
4.2.5.1 GEOGRAPHIC ANALYSIS 75
4.2.5.2 MAJOR COMPETITORS 75
4.2.5.3 HEADCOUNT 75
4.2.5.4 GROWTH STRATEGIES 75
4.3 EMERGING UNICORNS 75
4.3.1 LIST OF EMERGING UNICORNS 76
5 MARKET OVERVIEW 77
5.1 DRIVERS 79
5.1.1 RISING VOLUMES OF USER-GENERATED CONTENT IN VARIOUS ONLINE PLATFORMS 79
5.1.2 INCREASING PENETARTION OF INTERNET ACCESSIBILITY AND SMART DEVICES SUCH AS TABLETS AND SMARTPHONES 79
5.1.3 GOVERNMENT SUPPORT FOR THE DEVELOPMENT OF ELECTRONIC INFRASTRUCTURE 81
5.1.4 GROWING INSTANCES OF SITUATION OBJECTIONABLE CONTENT IN SOCIAL MEDIA 82
5.2 RESTRAINTS 82
5.2.1 LIMITATIONS OF AUTOMATED TOOLS IN CONTENT MODERATION 82
5.2.2 PROBLEMS ENCOUNTERED DUE TO SUBJECTIVE DILEMMA OF POSTED CONTENT 83
5.3 OPPORTUNITIES 83
5.3.1 GROWING DEVELOPMENT OF E-COMMERCE SECTOR 83
5.3.2 DEPLOYMENT OF 5G NETWORK INFRASTRUCTURE 84
5.3.3 GROWTH OF ONLINE BUSINESS OPERATIONS AND STRICT COMMUNITY GUIDELINES 84
5.3.4 INTEGRATION OF NOVEL TECHNOLOGIES SUCH AS ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING 85
5.4 CHALLENGES 85
5.4.1 EMERGING RISKS AND THREAT TO DATA INTEGRITY 85
5.4.2 LACK OF STANDARDIZATION IN MANAGING LARGE VOLUMES OF DATA 85

6 IMPACT OF COVID-19 PANDEMIC ON NORTH AMERICA CONTENT MODERATION SOLUTIONS MARKET 87
6.1 AFTERMATH OF COVID-19 AND GOVERNMENT INITIATIVES TO BOOST THE MARKET 87
6.2 STRATEGIC DECISIONS FOR MANUFACTURERS AFTER COVID-19 TO GAIN COMPETITIVE MARKET SHARE 87
6.3 IMPACT ON DEMAND 88
6.4 IMPACT ON PRICE 88
6.5 IMPACT ON SUPPLY CHAIN 88
6.6 CONCLUSION 89
7 NORTH AMERICA CONTENT MODERATION SOLUTIONS MARKET, BY COMPONENT 90
7.1 OVERVIEW 91
7.2 SOFTWARE 92
7.3 SERVICES 93
7.3.1 MANAGED SERVICES 94
7.3.2 PROFESSIONAL SERVICES 94
7.3.2.1 CONSULTING 94
7.3.2.2 TRAINING AND EDUCATION 94
7.3.2.3 INTEGRATION, SUPPORT AND MAINTENANCE 94
8 NORTH AMERICA CONTENT MODERATION SOLUTIONS MARKET, BY TYPE 95
8.1 OVERVIEW 96
8.2 IMAGE MODERATION 97
8.3 TEXT MODERATION 98
8.3.1 COMMENTS 99
8.3.2 REVIEWS 99
8.3.3 DESCRIPTION 99
8.4 VIDEO MODERATION 99
8.5 WEBSITE MODERATION 100
8.6 PROFILE MODERATION 100
8.7 OTHERS 101
9 NORTH AMERICA CONTENT MODERATION SOLUTIONS MARKET, BY DEPLOYMENT MODEL 102
9.1 OVERVIEW 103
9.2 CLOUD 104
9.3 ON-PREMISES 105

10 NORTH AMERICA CONTENT MODERATION SOLUTIONS MARKET, BY ORGANIZATION SIZE 106
10.1 OVERVIEW 107
10.2 LARGE ENTERPRISES 108
10.3 SMALL AND MEDIUM-SIZED ENTERPRISES 109
11 NORTH AMERICA CONTENT MODERATION SOLUTIONS MARKET, BY MODERATION TYPE 110
11.1 OVERVIEW 111
11.2 PRE MODERATION 112
11.3 POST MODERATION 113
11.4 REACTIVE MODERATION 113
11.5 AUTOMATED MODERATION 114
11.6 DISTRIBUTED MODERATION 115
12 NORTH AMERICA CONTENT MODERATION SOLUTIONS MARKET, BY END USER 116
12.1 OVERVIEW 117
12.2 IT & TELECOMMUNICATION 118
12.2.1 SOFTWARE 119
12.2.2 SERVICES 119
12.3 MEDIA AND ENTERTAINMENT 119
12.3.1 SOFTWARE 120
12.3.2 SERVICES 120
12.4 RETAIL AND E-COMMERCE 120
12.4.1 SOFTWARE 121
12.4.2 SERVICES 121
12.5 GOVERNMENT 121
12.5.1 SOFTWARE 122
12.5.2 SERVICES 122
12.6 BANKING, FINANCIAL SERVICES AND INSURANCE (BFSI) 122
12.6.1 SOFTWARE 123
12.6.2 SERVICES 123
12.7 HEALTHCARE 124
12.7.1 SOFTWARE 124
12.7.2 SERVICES 124
12.8 AUTOMOTIVE 125
12.8.1 SOFTWARE 126
12.8.2 SERVICES 126

12.9 PACKAGING AND LABELING 126
12.9.1 SOFTWARE 127
12.9.2 SERVICES 127
12.10 ENERGY AND UTILITY 127
12.10.1 SOFTWARE 128
12.10.2 SERVICES 128
12.11 OTHERS 128
13 NORTH AMERICA CONTENT MODERATION SOLUTIONS MARKET, BY REGION 129
13.1 NORTH AMERICA 130
13.1.1 U.S. 139
13.1.2 CANADA 144
13.1.3 MEXICO 149
14 NORTH AMERICA CONTENT MODERATION SOLUTIONS MARKET: COMPANY LANDSCAPE 154
14.1 COMPANY SHARE ANALYSIS: NORTH AMERICA 154
15 SWOT ANALYSIS 155
16 COMPANY PROFILE 156
16.1 WEBHELP 156
16.1.1 COMPANY SNAPSHOT 156
16.1.2 COMPANY SHARE ANALYSIS 156
16.1.3 PRODUCT PORTFOLIO 157
16.1.4 RECENT DEVELOPMENT 157
16.2 ACCENTURE 158
16.2.1 COMPANY SNAPSHOT 158
16.2.2 REVENUE ANALYSIS 158
16.2.3 COMPANY SHARE ANALYSIS 159
16.2.4 PRODUCT PORTFOLIO 159
16.2.5 RECENT DEVELOPMENT 159
16.3 MICROSOFT 160
16.3.1 COMPANY SNAPSHOT 160
16.3.2 REVENUE ANALYSIS 160
16.3.3 COMPANY SHARE ANALYSIS 161
16.3.4 PRODUCT PORTFOLIO 161
16.3.5 RECENT DEVELOPMENT 161

16.4 IBM CORPORATION 162
16.4.1 COMPANY SNAPSHOT 162
16.4.2 REVENUE ANALYSIS 162
16.4.3 COMPANY SHARE ANALYSIS 163
16.4.4 PRODUCT PORTFOLIO 163
16.4.5 RECENT DEVELOPMENT 163
16.5 GOOGLE (A SUBSIDIARY OF ALPHABET INC.) 164
16.5.1 COMPANY SNAPSHOT 164
16.5.2 REVENUE ANALYSIS 164
16.5.3 PRODUCT PORTFOLIO 165
16.5.4 RECENT DEVELOPMENT 165
16.6 LIONBRIDGE TECHNOLOGIES, LLC 166
16.6.1 COMPANY SNAPSHOT 166
16.6.2 COMPANY SHARE ANALYSIS 166
16.6.3 PRODUCT PORTFOLIO 167
16.6.4 RECENT DEVELOPMENT 167
16.7 ALEGION 168
16.7.1 COMPANY SNAPSHOT 168
16.7.2 PRODUCT PORTFOLIO 168
16.7.3 RECENT DEVELOPMENT 168
16.8 APPEN LIMITED 169
16.8.1 COMPANY SNAPSHOT 169
16.8.2 REVENUE ANALYSIS 169
16.8.3 PRODUCT PORTFOLIO 170
16.8.4 RECENT DEVELOPMENTS 170
16.9 BESEDO 171
16.9.1 COMPANY SNAPSHOT 171
16.9.2 PRODUCT PORTFOLIO 171
16.9.3 RECENT DEVELOPMENT 171
16.10 CLARIFAI, INC. 172
16.10.1 COMPANY SNAPSHOT 172
16.10.2 PRODUCT PORTFOLIO 172
16.10.3 RECENT DEVELOPMENTS 172
16.11 COGITO TECH LLC 173
16.11.1 COMPANY SNAPSHOT 173
16.11.2 PRODUCT PORTFOLIO 173
16.11.3 RECENT DEVELOPMENTS 174

16.12 CONECTYS 175
16.12.1 COMPANY SNAPSHOT 175
16.12.2 PRODUCT PORTFOLIO 175
16.12.3 RECENT DEVELOPMENT 175
16.13 CYBERPURIFY 176
16.13.1 COMPANY SNAPSHOT 176
16.13.2 PRODUCT PORTFOLIO 176
16.13.3 RECENT DEVELOPMENT 176
16.14 EUROPE IT OUTSOURCING COMPANY 177
16.14.1 COMPANY SNAPSHOT 177
16.14.2 PRODUCT PORTFOLIO 177
16.14.3 RECENT DEVELOPMENT 177
16.15 EVERISE 178
16.15.1 COMPANY SNAPSHOT 178
16.15.2 PRODUCT PORTFOLIO 178
16.15.3 RECENT DEVELOPMENT 179
16.16 ICUC.SOCIAL 180
16.16.1 COMPANY SNAPSHOT 180
16.16.2 PRODUCT PORTFOLIO 180
16.16.3 RECENT DEVELOPMENT 180
16.17 LIVEWORLD INC. 181
16.17.1 COMPANY SNAPSHOT 181
16.17.2 REVENUE ANALYSIS 181
16.17.3 PRODUCT PORTFOLIO 182
16.17.4 RECENT DEVELOPMENT 182
16.18 OPEN ACCESS BPO 183
16.18.1 COMPANY SNAPSHOT 183
16.18.2 PRODUCT PORTFOLIO 183
16.18.3 RECENT DEVELOPMENT 183
16.19 PUREMODERATIONS TEAM 184
16.19.1 COMPANY SNAPSHOT 184
16.19.2 PRODUCT PORTFOLIO 184
16.19.3 RECENT DEVELOPMENT 184
16.20 SMART MODERATION 185
16.20.1 COMPANY SNAPSHOT 185
16.20.2 PRODUCT PORTFOLIO 185
16.20.3 RECENT DEVELOPMENT 185
17 QUESTIONNAIRE 186
18 RELATED REPORTS 190
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