TABLE OF CONTENTS
1 INTRODUCTION 20
1.1 OBJECTIVES OF THE STUDY 20
1.2 MARKET DEFINITION 20
1.3 OVERVIEW OF MIDDLE EAST & AFRICA SESSION INITIATION PROTOCOL (SIP) TRUNKING SERVICES MARKET 20
1.4 CURRENCY AND PRICING 22
1.5 LIMITATIONS 22
1.6 MARKETS COVERED 22
2 MARKET SEGMENTATION 24
2.1 MARKETS COVERED 24
2.2 GEOGRAPHICAL SCOPE 25
2.3 YEARS CONSIDERED FOR THE STUDY 26
2.4 DBMR TRIPOD DATA VALIDATION MODEL 27
2.5 PRIMARY INTERVIEWS WITH KEY OPINION LEADERS 30
2.6 DBMR MARKET POSITION GRID 31
2.7 VENDOR SHARE ANALYSIS 33
2.8 THE MARKET CHALLENGE MATRIX 34
2.9 MULTIVARIATE MODELING 35
2.10 TYPE TIMELINE CURVE 36
2.11 MARKET APPLICATION COVERAGE GRID 37
2.12 SECONDARY SOURCES 38
2.13 ASSUMPTIONS 38
3 EXECUTIVE SUMMARY 39
4 PREMIUM INSIGHTS 42
4.1 CASE STUDY 44
4.1.1 3CX 44
4.1.2 FUSION CONNECT, INC. 44
4.1.3 BT 44
5 MARKET OVERVIEW 45
5.1 DRIVERS 47
5.1.1 GROW IN FOCUS ON REDUCING OPERATIONAL COST AND IMPROVING ORGANIZATIONAL PERFORMANCE 47
5.1.2 INCREASE IN PENETRATION OF INTERNET SERVICES 47
5.1.3 INCREASE IN DEMAND FOR PROCUREMENT OUTSOURCING SERVICES IN THE RETAIL SECTORS 48
5.1.4 INCREASE IN THE ADOPTION OF CLOUD AND UNIFIED COMMUNICATIONS SOLUTION 48
5.2 RESTRAINTS 48
5.2.1 HIGH COST OF INSTALLATION AND MAINTENANCE 48
5.2.2 CONCERNS OVER SECURITY AND PRIVACY 49
5.3 OPPORTUNITIES 49
5.3.1 INCREASE IN VARIOUS STRATEGIC DECISIONS SUCH AS PARTNERSHIP AND ACQUISITION 49
5.3.2 INCREASE IN INVESTMENTS BY GOVERNMENT AND INVESTORS 50
5.3.3 GROW IN MARKET POTENTIAL FOR SMALL & MEDIUM BUSINESSES 50
5.4 CHALLENGES 51
5.4.1 LACK OF SKILLED WORKFORCE AND TECHNOLOGICAL EXPERTISE 51
5.4.2 REQUIREMENT OF HIGH BANDWIDTH 51
6 MIDDLE EAST & AFRICA SESSION INITIATION PROTOCOL (SIP) TRUNKING SERVICES MARKET, BY TYPE 52
6.1 OVERVIEW 53
6.2 ON PREMISE 54
6.3 HOSTED 55
7 MIDDLE EAST & AFRICA SESSION INITIATION PROTOCOL (SIP) TRUNKING SERVICES MARKET, BY ORGANIZATION SIZE 56
7.1 OVERVIEW 57
7.2 LARGE ENTERPRISES 58
7.3 SMALL & MID-SIZED ENTERPRISES (SMES) 59
8 MIDDLE EAST & AFRICA SESSION INITIATION PROTOCOL (SIP) TRUNKING SERVICES MARKET, BY APPLICATION 60
8.1 OVERVIEW 61
8.2 VOICE 62
8.3 VIDEO 62
8.4 WEB CONFERENCING 63
8.5 STREAMING MEDIA 64
8.6 DESKTOP SHARING 65

9 MIDDLE EAST & AFRICA SESSION INITIATION PROTOCOL (SIP) TRUNKING SERVICES MARKET, BY VERTICAL 66
9.1 OVERVIEW 67
9.2 BANKING FINANCIAL SERVICES AND INSURANCE 68
9.3 TELECOMMUNICATIONS AND IT 69
9.4 CONSUMER GOODS AND RETAIL 69
9.5 MEDIA AND ENTERTAINMENT 70
9.6 HEALTHCARE AND LIFE SCIENCES 71
9.7 GOVERNMENT AND PUBLIC SECTOR 71
9.8 MANUFACTURING 72
9.9 OTHERS 73
10 MIDDLE EAST & AFRICA SESSION INITIATION PROTOCOL (SIP) TRUNKING SERVICES MARKET, BY REGION 74
10.1 MIDDLE EAST & AFRICA 75
10.1.1 SOUTH AFRICA 81
10.1.2 SAUDI ARABIA 83
10.1.3 U.A.E. 85
10.1.4 ISRAEL 87
10.1.5 EGYPT 89
10.1.6 REST OF MIDDLE EAST AND AFRICA 91
11 MIDDLE EAST & AFRICA SESSION INITIATION PROTOCOL (SIP) TRUNKING SERVICES MARKET: COMPANY LANDSCAPE 92
11.1 COMPANY SHARE ANALYSIS: MIDDLE EAST & AFRICA 92
12 SWOT ANALYSIS 93
13 COMPANY PROFILE 94
13.1 CENTURYLINK 94
13.1.1 COMPANY SNAPSHOT 94
13.1.2 REVENUE ANALYSIS 95
13.1.3 COMPANY SHARE ANALYSSI 95
13.1.4 PRODUCT PORTFOLIO 96
13.1.5 RECENT DEVELOPMENT 97

13.2 BT 98
13.2.1 COMPANY SNAPSHOT 98
13.2.2 REVENUE ANALYSIS 98
13.2.3 COMPANY SHARE ANALYSSI 99
13.2.4 PRODUCT PORTFOLIO 99
13.2.5 RECENT DEVELOPMENTS 99
13.3 8X8, INC. 100
13.3.1 COMPANY SNAPSHOT 100
13.3.2 REVENUE ANALYSIS 100
13.3.3 COMPANY SHARE ANALYSSI 101
13.3.4 PRODUCT PORTFOLIO 101
13.3.5 RECENT DEVELOPMENTS 101
13.4 ORANGE 102
13.4.1 COMPANY SNAPSHOT 102
13.4.2 REVENUE ANALYSIS 102
13.4.3 COMPANY SHARE ANALYSSI 103
13.4.4 PRODUCT PORTFOLIO 103
13.4.5 RECENT DEVELOPMENT 103
13.5 VERIZON 104
13.5.1 COMPANY SNAPSHOT 104
13.5.2 REVENUE ANALYSIS 104
13.5.3 COMPANY SHARE ANALYSSI 105
13.5.4 PRODUCT PORTFOLIO 105
13.5.5 RECENT DEVELOPMENTS 105
13.6 3CX 107
13.6.1 COMPANY SNAPSHOT 107
13.6.2 PRODUCT PORTFOLIO 107
13.6.3 RECENT DEVELOPMENT 107
13.7 COLT TECHNOLOGY SERVICES GROUP LIMITED 108
13.7.1 COMPANY SNAPSHOT 108
13.7.2 PRODUCT PORTFOLIO 108
13.7.3 RECENT DEVELOPMENTS 108
13.8 FUSION CONNECT, INC. 109
13.8.1 COMPANY SNAPSHOT 109
13.8.2 PRODUCT PORTFOLIO 109
13.8.3 RECENT DEVELOPMENT 109
13.9 GTT COMMUNICATIONS, INC. 110
13.9.1 COMPANY SNAPSHOT 110
13.9.2 TECHNOLOGY PORTFOLIO 110
13.9.3 RECENT DEVELOPMENTS 110
13.10 IBM CORPORATION 112
13.10.1 COMPANY SNAPSHOT 112
13.10.2 REVENUE ANALYSIS 112
13.10.3 TECHNOLOGY PORTFOLIO 113
13.10.4 RECENT DEVELOPMENTS 113
13.11 INTELEPEER CLOUD COMMUNICATIONS LLC. 115
13.11.1 COMPANY SNAPSHOT 115
13.11.2 PRODUCT PORTFOLIO 115
13.11.3 RECENT DEVELOPMENT 115
13.12 INTRADO 116
13.12.1 COMPANY SNAPSHOT 116
13.12.2 PRODUCT PORTFOLIO 116
13.12.3 RECENT DEVELOPMENT 116
13.13 MITEL NETWORKS CORP 117
13.13.1 COMPANY SNAPSHOT 117
13.13.2 PRODUCT PORTFOLIO 117
13.13.3 RECENT DEVELOPMENT 117
13.14 NET2PHONE 118
13.14.1 COMPANY SNAPSHOT 118
13.14.2 PRODUCT PORTFOLIO 118
13.14.3 RECENT DEVELOPMENTS 118
13.15 NEXTIVA 119
13.15.1 COMPANY SNAPSHOT 119
13.15.2 PRODUCT PORTFOLIO 119
13.15.3 RECENT DEVELOPMENTS 120
13.16 ROGERS COMMUNICATIONS INC. 121
13.16.1 COMPANY SNAPSHOT 121
13.16.2 REVENUE ANALYSIS 121
13.16.3 PRODUCT PORTFOLIO 122
13.16.4 RECENT DEVELOPMENT 122
13.17 TELSTRA 123
13.17.1 COMPANY SNAPSHOT 123
13.17.2 REVENUE ANALYSIS 123
13.17.3 PRODUCT PORTFOLIO 124
13.17.4 RECENT DEVELOPMENT 124
13.18 TWILIO INC. 125
13.18.1 COMPANY SNAPSHOT 125
13.18.2 REVENUE ANALYSIS 125
13.18.3 PRODUCT PORTFOLIO 126
13.18.4 RECENT DEVELOPMENTS 126
13.19 VONAGE 127
13.19.1 COMPANY SNAPSHOT 127
13.19.2 REVENUE ANALYSIS 127
13.19.3 PRODUCT PORTFOLIO 128
13.19.4 RECENT DEVELOPMENT 128
13.20 VOYANT COMMUNICATIONS 129
13.20.1 COMPANY SNAPSHOT 129
13.20.2 PRODUCT PORTFOLIO 129
13.20.3 RECENT DEVELOPMENT 129
14 QUESTIONNAIRE 130
15 RELATED REPORTS 133

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